Frequently Asked Questions
Everything you need to know about your botanical experience.
How do you ensure the freshness of my flowers during shipping?
We use specialized temperature-controlled packaging and hydration packs to keep your blooms fresh from our garden to your doorstep. All orders are shipped via express courier to minimize transit time.
Can I schedule a delivery for a specific date?
Yes, you can select your preferred delivery date at checkout. We recommend scheduling at least 48 hours in advance for special occasions to ensure availability.
What is your return policy for perishable items?
Due to the nature of live plants and flowers, we cannot accept returns. However, if your order arrives damaged or wilted, please contact us within 24 hours with a photo for a full replacement or refund.
Do you offer international shipping?
Currently, we only ship within the continental United States to ensure that our floral arrangements remain fresh and vibrant upon arrival.
How should I care for my flowers once they arrive?
Each order includes a care guide. Generally, you should trim the stems at a 45-degree angle, place them in clean water with the provided flower food, and keep them away from direct sunlight and drafts.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.